FAQs | Manufacture de Lin
Frequently asked questions
Where is your clothing made?
Our clothing is made by hand in a small studio in the center of Europe - Kyiv, Ukraine. Everything is made by people who live and raise families nearby.
What is your turn around time? When can I expect to receive my handmade garment?
All items are handmade to order. Please allow 2 weeks for delivery. If you have an urgent deadline to meet please message us before placing your order.
What are French seams?
To create clothes that look and feel beautiful, we know that the small details make all the difference. That is why, at Manufacture de Lin, we use French seams as standard in our manufacturing process. It is important to us that our clothes look and feel as good on the inside as they do on the outside. French seams tidy away any protruding threads, meaning that your clothes will keep their strength and last longer; plus they are smoother and thus more comfortable against your skin. Although this is a more painstaking method compared to over-locking we believe this is the best technique to ensure that your garments are tailored to the very highest standard.
What types of materials do you use?
Our linen is woven from 100% European flax linen at a centuries-old linen mill in Europe. All of our fabric is OEKO-Tex certified to be free from various toxic chemicals and meet both US & European standard.
How to choose the right size?
Please note that to honour the philosophy of slow fashion and the relaxed nature of linen, all of our garments have been designed to have a loose and comfortable fit. Please refer to our size chart to compare the actual garment size against your body size. If you prefer a more fitted look, we recommend that you choose a size down from your normal measurements. If you need a customized size or length of the product or any sleeve specifics, please contact us to discuss the details or include your measurements in the 'notes' section at checkout, so we can be sure to get a good fit just for you.
Can you customize a garment?
Yes, we can make basic changes that do not require changing the sewing pattern. We can change the sleeve length and the total length of a garment, make the neckline lower or higher and adjust the waist seam. Feel free to contact us.
Returns & Exchanges
We hope you love what you ordered. But in case you don't — perhaps it's a little too big or the style just isn't you — we'll send you a new size, color, or style, or issue you a refund. You have 30 days to complete the return process once you receive the item. Please contact us before you ship items you would like to exchange or return. Please state whether you are requesting a return or an exchange, if it is an exchange please include the name/color/size of the item you wish to exchange for. Please have in mind custom orders could not be returned or exchanged.
Do I have to pay import taxes or customs duties?
Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.
Are you still accepting orders?
You know that our marvelous country Ukraine was attacked by Russia. Hovewer we are continuing to fulfill our commitments, creating and shipping the goods.